Docshape Cancellation Policy

• Cancel from Docshape billing while logged in, or email info@docshape.org from the account email if you cannot access billing
• Cancellation stops future Docshape renewals. Access typically continues until the end of the period already paid, unless Docshape says otherwise at checkout
• Docshape does not cancel because a third party (relative, patient, another clinic) asked
• After access ends, the public site and dashboard features that require an active Docshape plan may stop. Export any records you are required to keep before the period ends
• Cancelling Docshape does not cancel a domain registration at the registrar. A purchased domain is a separate registration; dropping it from the Docshape site does not unwind that purchase

If Docshape suspends the account for breach or unpaid invoices, that is not the same as a Subscriber-requested cancel.

If you paid online for a Global Consult video visit through Docshape:

• Cancel at least 24 hours before the scheduled start for a full refund (see the Refund Policy)
• Cancel less than 24 hours before the start: you may take one free reschedule, or forfeit a cash refund if you do not reschedule
• Use Help & Support on the doctor's Global Consult site, or the link in your confirmation email, and include your appointment reference

• The treating doctor may cancel or propose a new slot from their dashboard
• You will be notified by email when possible
• You may accept the new slot or request a full refund under the Refund Policy

Cancellations for clinical-system appointments that were not prepaid through Docshape Global Consult checkout are between you and the clinic. Docshape does not cancel or refund those on-the-spot payments.